The DoD complies strictly with Federal laws and regulations requiring that people with disabilities have equal access to Federal facilities (i.e., the Architectural Barriers Act). In addition, the DoD complies with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), which requires that when Federal agencies develop, procure, maintain, or use electronic and information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities.

The Office of the Secretary of Defense (OSD) People with Disabilities Program is administered through the office of the Under Secretary of Defense for Personnel and Readiness, Office of Diversity Management and Equal Opportunity (OSD/ODMEO). The Disability Program Manager provides policy, coordination, and oversight for issues of employment, advancement, retention, accessibility, and reasonable accommodations. For legal assistance regarding reasonable accommodations for personnel serviced by WHS Human Resources Directorate, please call the WHS & PFPA Office of the General Counsel.

It should be noted that people with disabilities may obtain assistance of various kinds through the DiLorenzo TRICARE1 Health Clinic, including occupational health services through the Civilian Employees Health Service; and health education classes, fitness testing, and exercise prescription through the Fit-to-Win/Wellness Program. Assistance with personal problems and stress management is available through the Employee Assistance Program (EAP).


The Computer/Electronic Accommodations Program (CAP) provides assistive technology and services to people with a broad range of disabilities, and provides services to federal managers, supervisors, IT professionals, and wounded service members.

CAP’s Technology Evaluation Center (CAPTEC) is dedicated to the evaluation, demonstration, and procurement of assistive technologies, technology for workstations and telecommunications.

CAPTEC provides information on the types of equipment available, completes a needs assessment, compares different solutions, and ensures that the assistive technology that the user selects will be compatible with the specific needs. If you require assistance, please contact CAPTEC in person or via video-teleconferencing (VTC).


As part of emergency planning, building occupants who need special assistance may have individual emergency evacuation plans developed for them by their specific organization. Please call the Office of the Pentagon Fire Marshal at 703-695-3300 or submit a request via email to Plans address specialized mobility and notification requirements, office “buddies,” and tailored egress routes.


Handicap parking permits are available for the North and South Parking Lots. To initiate requests, individuals must contact their CPR, or call the PMO at 703-697-6251 for additional guidance.


In WHS, the Mobility Assistance and Mobility Scooter Programs are jointly operated by the Facilities Services Directorate (FSD) and the Human Resources Directorate (HRD). The programs are available to employees and visitors with temporary mobility impairments. The Pentagon Safety Office within FSD is the entity that provides electric scooters in lieu of traditional wheelchairs. The program currently has approximately 40 scooters, which may be used for up to 90 days, and may be assigned in 30 day increments.

Individuals can request scooters to assist with a temporary condition such an injury or post-surgical restriction lasting a few weeks through 90 days. Requests are submitted to HRD, Labor and Management Employee Relations Division (LMER). All such requests require submission of a position description/summary of duties and a medical justification signed by a medical practitioner. If a request is approved, the scooter is issued by and returned to the Pentagon Safety Office. This office can be reached at 703-693-3683.

People with mobility impairments who have permanent need for a scooter but do not qualify for Government-provided scooters may choose to purchase their own. Individuals who need assistance on a long-term or permanent basis should contact their supervisor about the potential for reasonable accommodation.

If an individual needs a scooter for just one to three days use, he/ she can request a scooter directly from the Pentagon Safety Office. These scooters are available on a first come first serve basis.


The Pentagon is accessible through a series of ramps and elevators. Tour visitors in wheelchairs must be accompanied by someone who will push them. An American Sign Language Interpreter will be added to tours to assist visitors who are deaf or hard of hearing provided that arrangements are made two weeks in advance of the visit. Special tours for visually impaired visitors can also be arranged with two weeks’ notice.


The Pentagon InfoNet is a system of digital signage visible at multiple kiosks throughout the Pentagon. InfoNet messages display unclassified, timely events and program updates, using a combination of video, photography, digital imagery, and animated text displayed on large, flat-screen monitors. In addition to offering news and information, the InfoNet system enhances the Pentagon’s Computer Emergency Notification System (CENS). It disseminates emergency messages from the Pentagon Force Protection Pentagon Operations Center (PFP POC), alerting readers regarding any potential dangers and providing safety instructions, thus reaching those who may not be able to hear loudspeaker announcements.


DoD People with Disabilities Program: 703-571-9330

EAP: 703-692-8917

CAPTEC: 703-693-5160;,

Emergency response planning: 703-695-3300 (Pentagon Fire Marshal)

Parking assistance for those with disabilities: 703-697-6251

One-day scooter rental: 703-693-3683

Mobility Assistance Program/ Mobility Scooter Program: 571-372-4034

Space Use Permit, Pentagon Building Management Office (PBMO): 703-697-7351

WHS Office of General Counsel (OGC): 703-693-7374

InfoNet: 571-256-0908 or visit



Contact Information:
Telephone: 703-692-9060


Back to Top